Business Process Outsourcing

We bring together top professionals with enormous experience across various disciplines in a seamless, integrated fashion and this enable us to serve our clients in a custom-tailored manner wherever they are in the world. We offer quality services in all type of back office disciplines.

Software Services

We offer highly skilful and dedicated team with considerable project experience for our client's software needs. The team size can be tuned for each project and our client requirements. Our team brings with it technologies, tools, processes and methodologies that are of highest standard. Our key focus is on delivering on time, to budget with the highest quality.

Retail services

In a retail environment, constant timely monitoring is needed, calling for focus on sales, pricing and reporting, to ensure the right decisions are taken in the appropriate time. Customers expect retailers to provide consistently high quality service, irrespective of whether they are in the store, phoning or on line. Outsourcing these services is highly cost effective and leads to increased productivity and customer care. We work hand in hand with our clients to offer our services in the supply chain, order management, space management, warehouse management, logistics, pricing, sales & marketing, merchandising and customer relations management.

Consultancy & Infrastructure development

we offer consultancy to those companies who are interested in setting up their business in India. We are involved from scratch from the moment the opportunity is identified through the process of identifying site locations for offices, factories or sales outlets, monitoring infrastructure development, staffing, and liaising with governments for licensing and other approvals. We proactively suggest culturally appropriate business services and solutions to be adopted to meet local customer expectations.

Property Management

OOIL has considerable experience in this sector with a highly successful track record. We are already serving clients who are delighted with our approach, our cost savings and our quality. We offer our services in marketing, financial management, CAD solutions, insurance related processing, administrative management, land buying and development support and legal-related work. We advise property owners on the various options available for creating value for unused property assets, and we identify key improvements in portfolio management, including assessment of customer needs.

Staffing

Recruitment is often a long and tedious process especially in India, starting from a job specification, developing the right profiles, holding a series of interviews through to final appointment. We provide a systematic approach and take on the whole process.

Insurance

Insurance is one of the fastest growing sectors in the world and at the same time there is tough competition in the market which has resulted in a reduction in profitability. One way of reducing the costs drastically is outsourcing and offshoring, which is been carried out by number of insurance companies, improving their service and response times. Our methodology for insurance administration covers the entire customer life cycle that is from marketing, through sales right through to policy management. We can help in outsourcing the life insurance services, property and casualty insurance, annuity insurance services, insurance policy administration,insurance agency management, and insurance claims administration.

Banking

Banks have realised the importance of outsourcing banking and financial service processes. This is a strategic activity that streamlines and simplifies operational processes, while it also reduces cost and maximizes revenue opportunities. Understanding the specific needs of customers in different locations helps banks to differentiate their product offerings and stay ahead in a highly competitive global market. We can look at outsourcing typical banking activities like processing loans,credit card applications, collection and recoveries, data processing, transaction processing, verification of records, mortgage processing and application processing. On the financial service side we can prepare balance sheets, statements of equity, profit and loss statements, and statements of cash flow, for example.
Contact Centre : Inbound customer services, Outbound Telemarketing and Technical service support Every customer contact centre is an opportunity to build an ongoing relationship. The point of customer contact is the opportunity to convert a positive service experience into a cross-sell offer. Therefore, we at OOIL make sure that every contact is handed professionally. Our Agents are well trained to interact in the right tone and language, with the enthusiasm and knowledge that is needed to please the customer. This ensures that the customer experience is memorable for the right reasons.

Market Research

The absolute need to conduct market research has increased over the years due to globalisation, and market competition. Marketing, which was earlier restricted to creating awareness and building differentiators among products, has expanded and has become central to the creation of new products. By moving key aspects of market research offshore, we are able to offer the highest quality of service with extremely low costs.
We at OOIL carry out telephone and Internet-based market research focused on the customer. We can offer services such as generating qualitative reports that include cross tabulation, data processing work, open-ended coding, report writing services and survey programming. These are currently some of the processes being off shored by our clients. We complement the changing needs of clients with professional management, consolidation and creation of value through both delivery mechanisms and interpretation.